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Finnair

Service Design


Welcome to the future of travelling.
Finnair required us to conceptualise the future of the aircraft boarding experience. Through our research, journey mapping and systems mapping we conceptualised a robotic personal assistant.

Your ultimate travel assistant, Finn-e, greets you at the gate taking over all the operations from check-in to leisure activities within the airport. It intimates you with updates on your flight schedule and transforms into a complete in-flight assistant during the flight. Finn-e covers all your needs from airport to airport, letting you relax as you move around the globe.

    My role

  • User Research
  • User Journey
  • Personas
  • Brainstorming
  • Systems Thinking
  • Concept Development

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