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Service Design

Welcome to the future of travelling.
Finnair required us to conceptualise the future of the aircraft boarding experience. Through our research, journey mapping and systems mapping we conceptualised a robotic personal assistant.

Your ultimate travel assistant, Finn-e, greets you at the gate taking over all the operations from check-in to leisure activities within the airport. It intimates you with updates on your flight schedule and transforms into a complete in-flight assistant during the flight. Finn-e covers all your needs from airport to airport, letting you relax as you move around the globe.

    My role

  • User Research
  • User Journey
  • Personas
  • Brainstorming
  • Systems Thinking
  • Concept Development

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