Wärtsilä is a global leader in providing smart technologies and complete lifecycle solutions for marine and energy markets. They wanted to transform their Service Operations with digital technologies. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä wants to maximise the environmental and economic performance of the vessels for their customers.
Wärtsilä Services provides high-quality lifecycle services that enhance customers’ business – in a safe, reliable, and environmentally sustainable way.
Working as part of a multi-disciplinary team we developed a strategic future vision for Wärtsilä's service operations that forecast how the technologies would impact and influence the operations. With an objective to digitalise their services, our team researched, defined and developed service scenarios that would establish them as the technological leaders in marine field services.
Profiling emergent and future technologies based on their potential in providing value and benefits to different stakeholders - user, customers, service technicians.
Forecasted multiple future scenarios across different time periods to depict the utilisation of digital technologies throughout the service lifecycle operations.
Profiling different technologies and their impact on the different stakeholders throughout the service lifecycle operations.